Shipping & Returns Policy

SHIPPING & RETURNS POLICY
 
Last updated: October 8, 2026
 
At ValorSupply, we want your shopping experience to be simple and transparent. Below you will find all the information regarding order production, shipping, delivery, returns, and refunds for purchases made through ValorSupply.store.
 
1. Made-to-Order Production & Shipping
 
Every ValorSupply hoodie is made to order. Each piece is printed, washed, and finished after you place your order. Because of this, every order requires approximately 21 days to be produced before it can be shipped.
 
This production period allows us to give every hoodie its heavyweight vintage-washed finish and detailed graphics, and helps us avoid overproduction and waste.
 
Once production has been completed, your order will be shipped.
 
Estimated Shipping Time
 
After your product has been produced and shipped, the estimated delivery time is:
 
3–11 business days worldwide.
 
This shipping estimate applies after the production period and may vary depending on the destination, carrier, customs procedures, and other circumstances outside our control.
 
Please note: The total estimated time from placing your order to receiving it is approximately 21 days for production, plus 3–11 business days for shipping.
 
These timeframes are estimates and are not guaranteed delivery dates.
 
2. Order Preparation & Confirmation
 
Once your order has been successfully placed and payment has been confirmed, we will begin preparing it for production.
 
Because each product is made to order, orders may require the full production period stated above.
 
Once your order has been shipped, you will receive the available tracking information at the email address provided during checkout.
 
3. Shipping Costs
 
Any applicable shipping costs will be displayed during the checkout process before you complete your purchase.
 
If a free-shipping promotion is available, its terms and conditions will be displayed as part of the promotion.
 
Holiday orders: If you are ordering a gift, please take the full production and shipping time into account. Order cut-off dates for holiday delivery, when available, will be displayed on our website.
 
4. Order Tracking
 
Once your order has been shipped, you will receive the available tracking information.
 
Please note that there may be a delay between the creation of a tracking number and the first tracking update from the carrier.
 
If your tracking information does not show updates immediately, we recommend waiting a few business days before contacting us.
 
5. Delivery Delays
 
The production and shipping timeframes provided are estimates.
 
ValorSupply is not responsible for delays caused by circumstances beyond our reasonable control, including, but not limited to:
 
Carrier delays.
Logistical issues.
Adverse weather conditions.
Public holidays.
Strikes.
Customs delays or inspections.
Incorrect or incomplete shipping information provided by the customer.
Extraordinary circumstances or force majeure.
 
If you believe your order has experienced an unusually long delay, please contact us at: ValorSupply@outlook.com
 
6. Shipping Address
 
The customer is responsible for providing a correct and complete delivery address.
 
If you have entered an incorrect address, please contact us as soon as possible after placing your order.
 
Once an order has been shipped, we may not be able to modify the delivery address.
 
If an order is returned because of an incorrect address provided by the customer, we may request payment of any additional reshipping costs where applicable.
 
7. Undelivered Packages
 
If the carrier attempts delivery and the package cannot be delivered due to circumstances attributable to the recipient, such as an incorrect address, repeated absence, or failure to collect the package, it may be returned to the sender.
 
In such cases, we will contact the customer to determine the available options.
 
8. Right of Withdrawal
 
If you make a purchase as a consumer within the European Union, you generally have the right to withdraw from the contract within 14 calendar days of receiving your order, without giving a reason, except where legally applicable exceptions apply.
 
To exercise this right, you must notify us at:
 
ValorSupply
Legal name: [nombre completo o razón social]
Tax ID (NIF): [NIF]
Address: [calle y número], Retiro, 28007 Madrid, Spain
Email: ValorSupply@outlook.com
Website: ValorSupply.store
 
Once you have communicated your decision to withdraw, you must return the products within the applicable legal timeframe.
 
Important Notice Regarding Made-to-Order Production
 
By placing an order, you acknowledge that our products are made to order and require approximately 21 days of production before shipping.
 
This production period does not, by itself, remove any mandatory consumer rights that may apply under applicable law.
 
9. Return Conditions
 
To facilitate the processing of a return, we recommend that the product:
 
Is in appropriate condition (unwashed and free of stains, odors, or pet hair).
Has not been used beyond what is necessary to inspect its nature, characteristics, fit, and functionality, such as trying it on.
Is returned, where possible, with its original tags and packaging.
 
These conditions do not limit your legal rights regarding defective products or other circumstances where applicable law provides different protections.
 
10. Defective, Damaged, or Incorrect Products
 
If you receive a defective, damaged, or incorrect product, please contact us at: ValorSupply@outlook.com
 
Please include your order number and explain the issue. We may request photographs or other information to help us assess the situation.
 
Where legally required, ValorSupply will provide the appropriate solution and cover the costs associated with defective, incorrect, or non-conforming products.
 
11. Return Shipping Costs
 
In the case of a voluntary withdrawal, the direct costs of returning the product will be borne by the customer where applicable law permits this and unless ValorSupply expressly states otherwise.
 
If the return is due to a defective, incorrect, or non-conforming product, ValorSupply will cover the costs legally required.
 
12. Refunds
 
Once the returned product has been received and inspected, we will process the applicable refund using, whenever possible, the same payment method used for the original purchase.
 
Refunds will be issued within the timeframe required by applicable law.
 
In cases of withdrawal, we may withhold the refund until we have received the returned products or until the customer provides proof that the products have been sent back, whichever occurs first.
 
13. Refund Amount
 
Where a refund is due following a withdrawal, the amounts legally required will be refunded.
 
If the customer selected a delivery method that was more expensive than the least expensive standard delivery option offered by ValorSupply, the additional cost may be excluded from the refund where permitted by applicable law.
 
14. Product Exchanges
 
If you wish to exchange your hoodie for a different size or a different design, please contact us first at: ValorSupply@outlook.com
 
Include your order number and the size or design you would like. Because every hoodie is made to order, the replacement will be produced once we have confirmed the exchange, and the production and shipping times above will apply again. Please check the size chart on the product page before ordering to help get the right fit the first time.
 
15. Personalized Products & Legal Exceptions
 
Certain products may be excluded from the right of withdrawal where applicable law provides for such exceptions, including certain personalized products or sealed products that are not suitable for return for health or hygiene reasons once unsealed.
 
These exceptions will only apply where legally permitted.
 
16. Acceptance of These Terms
 
By placing an order through ValorSupply.store, you acknowledge that you have read, understood, and accepted this Shipping & Returns Policy, including the approximately 21-day production period and the estimated 3–11 business day worldwide shipping time after production.
 
By completing your purchase, you agree to these terms, subject to any mandatory consumer rights that cannot legally be excluded or limited.
 
17. Contact
 
For any questions regarding shipping, returns, or refunds, please contact us at:
 
ValorSupply
Address: Retiro, 28007 Madrid, Spain
Email: ValorSupply@outlook.com
Website: ValorSupply.store